Cloud-Telephony

Cloud Telephony

cloud telephony providers bangalore

Cloud Telephony

Eliminate the need of physical hardware and storage space.

Cloud telephony specifically refers to the services offered in IVR like voice services and replaces the business telephone equipment (like PBX, which is outdated now) with third-party VoIP service.

Cloud Telephony(cloud telephony providers bangalore) is the technology that moves your business phone system to the cloud. It is a voice and messaging service that replaces the need for the conventional business telephone system, say, – PBX, EPBAX, etc. The scenario for cloud telephony(cloud telephony providers bangalore) India is changing fast, which entails more engagements for your business. Using Cloud telephony(cloud telephony providers bangalore) for your business allows you to make and receive multiple calls & SMSes simultaneously, without having to invest in any additional infrastructure. Services like IVR, Call Recording, Bulk SMS, event-based calling, etc. are only some of the many features cloud telephony has to offer.

Cloud telephony(cloud telephony providers bangalore) in India has been around for over half a decade. During the early days of Exotel, we spent a lot of time in customer education. Cloud telephony, as a concept was alien. People understood things like call routing, IVR, call recording, analytics but not cloud telephony. Cloud telephony(cloud telephony providers bangalore) India was thought of primarily as a “Cloud PBX” system — something that would replace an EPABX box in the office. Since the business requirements were simple, there was no reason to think beyond the simple call center use case. Cloud telephony(cloud telephony providers bangalore) India was thought of primarily as a “Cloud PBX” system — something that would replace an EPABX box in the office. Since the business requirements were simple, there was no reason to think beyond to think beyond the simple call center use case.