Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition, ranging between 25 and 80%).
Companies with high retention also grow faster. However, customers can only be retained if they are loyaland motivated to resist competition. Ikontel expertise on this in various methods including Contact Centers, Reminder SMS, Push Messages, etc. Some of our processes have a retention ratio of over 93 %.
We are pioneer in the retention management of DTH and data card customers. We analyses the usage and recharge pattern, and make promotional campaigns, coupons. We send Voice/SMS promotional messages ,executive calls and retain them.One of the leading DTH provider in south able to retain 15% his churned customer using our solution. We manage the complete cycle for retention.