Toll Free

Toll Free Number Services


Customers reaching to help desk at no cost.

Gives callers an opportunity to connect to the contact center with no additional long distance fees.

The features of toll-free services(Toll Free Number Services) have evolved as telephone networks have moved from electro-mechanical call switching to fully computerized stored program controlled networks.[1]

Originally, a call billed to the called party had to be placed through a telephone company operator as a collect call. The operator had to secure acceptance of the charges at the remote number before manually completing the call.

A few large businesses and government offices received large numbers of collect calls, which proved time consuming for operators.

Modern toll-free service(Toll Free Number Services) became possible when telephone companies replaced their electro-mechanical switching systems with computerized switching systems. This allowed toll-free calls(Toll Free Number Services) to be routed based on instructions located in central databases.

In the United States, AT&T engineer Roy P. Weber from Bridgewater, New Jersey patented a ‘Data Base Communication Call Processing Method’ which was deployed by AT&T in 1982. The called number was an index into a database, allowing a ‘Toll-Free Call’ (Toll Free Number Services)or ‘800 Call’ to be directed anywhere.[6] This feature and other advances that made it possible were what led to AT&T marketing analyst Dodge Cepeda from Bedminster, New Jersey to propose the introduction of providing 800 Toll-Free Service(Toll Free Number Services) to small and medium size business customers on a nationwide basis. Once this service was implemented, it became possible for the very smallest of business operations to have potential customers contact them free of charge at a time when long distance calling was expensive. Until this time, 800 Service was only available to major Fortune 500 companies.