Customers reaching to help desk at no cost.
Gives callers an opportunity to connect to the contact center with no additional long distance fees.
The features of toll-free services(Toll Free Number Services) have evolved as telephone networks have moved from electro-mechanical call switching to fully computerized stored program controlled networks.
Originally, a call billed to the called party had to be placed through a telephone company operator as a collect call. The operator had to secure acceptance of the charges at the remote number before manually completing the call.
A few large businesses and government offices received large numbers of collect calls, which proved time consuming for operators.
Modern toll-free service(Toll Free Number Services) became possible when telephone companies replaced their electro-mechanical switching systems with computerized switching systems. This allowed toll-free calls(Toll Free Number Services) to be routed based on instructions located in central databases.
In the United States, AT&T engineer Roy P. Weber from Bridgewater, New Jersey patented a ‘Data Base Communication Call Processing Method’ which was deployed by AT&T in 1982. The called number was an index into a database, allowing a ‘Toll-Free Call’ (Toll Free Number Services)or ‘800 Call’ to be directed anywhere. This feature and other advances that made it possible were what led to AT&T marketing analyst Dodge Cepeda from Bedminster, New Jersey to propose the introduction of providing 800 Toll-Free Service(Toll Free Number Services) to small and medium size business customers on a nationwide basis. Once this service was implemented, it became possible for the very smallest of business operations to have potential customers contact them free of charge at a time when long distance calling was expensive. Until this time, 800 Service was only available to major Fortune 500 companies.