Utilities Industry Communication Solutions
Modernizing Public Infrastructure with iKonTel
In Indiaā€™s rapidly evolving utilities sector, citizen expectations are risingā€”demanding real-time updates, transparent billing, and prompt issue resolution. Power, water, and gas distribution companies must juggle massive user bases with compliance, reliability, and customer satisfaction. iKonTel , with its enterprise-grade communication infrastructure, has been a trusted partner to top power DISCOMs, municipal boards, and government smart-grid initiatives.
From automating billing reminders and outage alerts to powering self-service IVRs and WhatsApp notifications, iKonTel enables utilities to connect with millionsā€”instantly and cost-effectively. Our infrastructure is built to handle scale, compliance, and mission-critical uptime.
Key Features
- Cloud Telephony & IVR Integration Seamlessly route billing or outage-related calls to self-service menus or live agents
- Geo-Targeted Robo Call & Bulk SMS Broadcast region-specific alerts (for load-shedding, leakages, etc.) using long-code SMS and automated calls
- Toll-Free & Click-2-Call: Citizens can easily access support via toll-free numbers, or instantly connect via your website with click-to-call functionality
- Audio Conference Bridge: Host large public grievance forums, stakeholder meetings, or emergency response coordination sessions remotely
- CRM & Billing System Integrations: Secure API workflows integrating telephony events with utility backend systems for reconciliation and analytics.
Empowering Businesses with Proven Impact
1M+
Calls/Day
During COVID-19
500+
Businesses
Supported
20+
Industries
Impacted
Key Use Cases
Outage Notifications & Restoration Alerts
Billing Reminders & e-Receipts via SMS/WhatsApp
Self-Service IVRs for Customer Queries & Complaints
Emergency Broadcasts During Natural Disasters or Leaks
Why iKonTel ?
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Trusted by leading state-run and private utilities
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Seamless integration with legacy billing systems and CRMs
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Geo-targeted, multilingual outreach at scale
iKonTel is redefining citizen communication for the utility sectorā€”helping providers improve transparency, reduce inbound load, and build public trust through intelligent automation.