Interactive Voice Response (IVR) is an automated telephony machine that can interact with callers, collect information, and route callers to the concerned departments. By automating communication processes, companies save time while providing instant resolutions to every query.
IVR utilizes a combination of voice input and dial pad tone selection to trigger appropriate responses, like voice, automated messaging, call-back, emails, and other media.
IVR is widely used in various industries to streamline communication channels and automate rigorous processes with minimum human intervention.
By automating call handling processes, IVR can manage a large call volume and provide detailed analytics about communication operations.
Thus, IVR saves time, effort, and resources while providing an efficient output.
IVRS provides action-oriented processing based on the input provided by customers calling a company’s customer service number. The customers can press various options on the number pad, and gain access to the concerned agent or department, in the shortest time. IVR distinguishes between different incoming calls intelligently, based on the intent of the customer query. Key areas, such as technical issues, sales, lead inquiries, customer support, payment issues, etc. can be resolved by utilizing a customized intelligent IVR solution.
Using pre-recorded IVR calls, companies can acquire feedback from many customers easily, and at the same time. A call can be personalized with the customer’s name and greeting before introducing the options to engage. The customer simply has to dial an option to choose products, leave reviews, or even record their custom response. All of this without any human intervention can collect and store large amounts of valuable data for analysis and implementation.
You can connect with us via telephone, email, or on our website. To make things easier, just fill in this contact form and our representative will get in touch with you.
We have started our Call center operation from 1st April 2021. This has been feasible because of dedicated efforts putin by Team Ikontel.Appreciate and Thanks your support.
Cloud telephony has helped our business focus on the goals. Many processes are streamlined with iKontel's expert cloud calling solution. We used Bulk SMS for our promotional campaign and the results were amazing. I would recommend iKontel's SMS solutions to small and medium businesses to scale up.
Your support and dedication ensured us in timely launch of our Call Center operations.Excellent Job done by Ikontel team.Keep it up and best wishes
iKontel's cloud calling services are top-notch. They've helped us make our front-end business processes much more effective.
Great support and exceptional technologies. Their IVRS services are brilliant. We surely recommend iKontel's services to businesses looking for communication tech.
Good customer support and excellent platform
with almost no time or effort for us! The best part was that we could completely trust their team to represent our company professionally with our clients.
"Their innovative Robo Call increased our OCR almost two folds. Thanks for excellent support."
"We have used their SMS, long code, robocall, tinybill, mobile application and contact center services. They are reallt prompt and very customer focucssed."
