How Voice Broadcasting Can Benefit The Call Centers?
A mass communication technique that gained popularity after its introduction in the post-1990s is voice broadcasting. Voice broadcasting finds application in the relay of messages from phone lines to a large number of customers at a time. Contact centers using voice broadcasting can directly contact subscribers, employees, constituents, and members.
What is the purpose of voice broadcasting?
Voice broadcasting system manages databases of contact numbers and messages that get digitally recorded. Telephonic systems enable the broadcast of a phone message. Voice broadcasting lets you connect with customers at scale. With voice broadcasting, you can convey messages to thousands with no human intervention. It allows you to send pre-record messages and automated calls to numbers with a centralized system.
How does the call center integrate a voice broadcasting system with IVRS?
IVRS or interactive voice broadcasting allows call recipients to listen to the system by pressing suitable keys on the phone’s keypad. Once the recipient selects the options, the system decides on the next step. The process of interaction is known as an interactive voice response system.
Actions that are programmable by IVRS include survey, confirmation, and menu navigation. For instance, telecom firms can use IVRs to collect customer feedback and gain market insight. Customers can respond to DTMF-based keypads.
How can call centers gain from using voice broadcasting solutions?
There are several ways by which a call Centre can gain from a voice broadcasting solution. Why do you need to use a Voice broadcasting solution for your call center firm? Read on to learn the reasons behind using the broadcasting system.
A voice broadcasting solution is easy to set up and maintain.
Scaleup Outbound calling campaigns .If your customer base is large, outbound calling is the best way to upscale productivity. It allows you to make thousands of calls at a time. It is one of the most impressive means to create buzz around deals And offers. Perhaps there is no other better way to launch a product. It gives you the power to schedule calls on bulks of data, enabling you to connect with all kinds of customers at a time.
It offers extended support to multiple devices.
The perk of leveraging voice broadcasting is that you can use it from anywhere. You don't have to bother about the infrastructure.
Voice broadcasting solutions are cost-effective. One more reason to go for voice broadcasting is that it is cost-effective. In the digital era, it minimizes the need for human agents without compromising on the quality of the service. It saves call centers from the need to hire employees every month.
Here is a rundown of the features of the iKonTel voice broadcasting solution
- bulk and single upload of messages
- Analytics and reports
- DND check (automated)
- OBD voice
- API integration
- Zero infrastructural expenses
- Auto forward
