TPWODL Case Study: Whatsapp Chat Service and CRM

May 27, 2023

About TPWODL: TP Western Odisha Distribution Limited TPWODL is a joint venture between Tata Power and Government of Odisha. Basically a power distribution company serving power to a population of 88 lakh. In order to communicate with the consumers, they have a call centre.   Key challenges: