Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients or Service nodes.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients or service nodes. An IVR system (IVRS) accepts a combination of speech input and recognizes touch-tone keypad selection to provide appropriate responses in the form of voice, email and SMS. IVR is widely used by businesses to automate many functions.
We provide customized IVR or hosted IVR using VXML 2.0. The IVR systems are both equipped for inbound and outbound calls. These calls can be triggered from the API and the outbound calls can offer on demand IVRS to the party on call. The business inputs are given in the form customized dashboards. This means that everything you need to know about your customer data and IVR functionality is available in a secure centralized place.
IVR is known to automate business communications and handling large call volumes simultaneously.
Applications of IVRS technology
Interactive Voice Response System (IVRS) is personalized to suit the business model of each business. Whether for inbound or outbound calling, you can set up a pre-recorded voice response for inbound customer queries, to identify and address caller concerns. With call routing facilities, the nature of call can be identified by the system and patch customers to the ideal department. IVRS also offers an excellent outbound strategy using AI for targeted responses.
Among the many advantages of IVRS, it enables cost effective, timely and secure communications.
Benefits of IVRS
The applications for IVR in communication automation is widespread across various industries.
IVR system offers pre-recorded responses for inbound and outbound calls that can be used by companies to automate the communications. Customers can take action via the IVR to connect with the required department, process payments, redeem a service, register with a company and much more.
The systematic and organized responses of an IVR offer professional responses to customer queries. You can reduce call waiting time and patch customers through to designated departments, thereby streamlining the business communications of an organization.
An IVR number offers uninterrupted management of customer concerns and queries, using personalized, custom responses that can be designed to automate unique business processes. You can utilize an IVR system that conveys the values of your brand while handling customers through automated responses.
An IVR boosts the productivity of an organization with the ability to handle large call volumes. With automated responses for specific business functions, the IVR can save time and costs in managing customer interactions in large volumes.
Outbound & Inbound calling
An IVR is set-up to ensure that your business communications are running smoothly. An organization can generate multiple outbound calls in large volumes to mingle with customers. IVR is also an efficient tool for inbound marketing to handle multiple incoming queries at the same time.
Customer data collection
IVR is also an efficient way to automate customer data collection. The intelligent IVR system can record customer data and solve queries in the matter of moments. The wide range of uses of IVR for customer relationship management, enables seamless business functionality while reducing the costs incurred to manage a large call volume.
Responsive call routing
IVR is flexible in terms of automated responses, allowing an organization to fine-tune the IVR according to it’s requirements. The pre-recorded messages can be used to inform customers about the company and collect real-time responses. With call routing facilities, customers can reach the desired department of a company in case the IVR does not offer an immediate resolution.
Hosting & Support
You don't have to invest in a hosting provider or other infrastructure when iKontel offers hosting and support to manage all your communications in one place.
Boost employee productivity
By saving time on repetitive tasks, agents can focus on serving customers better. The IVRS will handle large call volumes and designate calls based on value and priority. This saves time and money in operational costs. With the dedicated channeling of customer queries and/or marketing campaigns, sales campaigns, IVRS boosts employee productivity in the organization.
IVR is an excellent solution to scale up your business communications.
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IKONTEL is a leading Cloud Telephony Service Provider with HQ in Bangalore but having offices across India like Nagpur, Bhubaneswar, Varanasi, Kolkata, Ranchi and also having presence in Jaipur, Amritsar, New Delhi through outreach partners.