Cloud telephony or cloud calling offers a diverse range of industry applications to make your business communications easier and more efficient. The basic principle is to connect all your communication technologies like IVRS, Cloud calling, Voice Bots, Click2Call, Chat, SMS, Email, etc., to a centralized cloud system which administers every aspect of your internal and external communications. The centralized administration can track, manage and update your workflow in real-time with dedicated analytics. Your organization will save time and costs by implementing the latest cloud telephony solutions that are built with high-end applications for improved business processes.
With real-time data, you are always aware of the inbound and outbound communications and how to make the most of custom technologies, offering the best customer service, employee training, internal business communications, B2B cloud calling, B2C marketing, sales and many other functions of your enterprise.
In fact, the high-scalability of cloud telephony makes for a communication process with a vast array of advantages and benefits. Almost every industry is adopting cloud infrastructure because cloud calling is easy to manage and cost-effective with many industry applications.
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Key benefits of Cloud telephony
Improved control
Everything is managed centrally, with a robust framework to access all your business data and make informed decisions. You have maximum secure control over all valuable data and connected devices to your cloud telephony network.
Ease of access
The biggest advantage of cloud telephony is it’s ease of access, in terms of usability, user-friendliness, integrated tools and numerous functions for business communications.
Reduced costs
With all your communications in a secure server location, you can access all confidential business data securely and remotely, by reducing costs in building the infrastructure to run your own cloud telephony system. A basic system can be configured to run a full-fledged cloud telephony system, without having to invest large capital in equipment to run your business communications.
Continuously updated
The latest technologies can be easily implemented into your existing cloud infrastructure without any interruptions. In fact, the best Cloud telephony services offer a highly customizable cloud calling solution to meet the growing demands of your organization.
Flexibility
In terms of industry applications, Cloud telephony is suitable for all businesses with an intensive communication workflow. The many tools that can be integrated into your cloud calling solution makes business administration and management easier. Additionally, the remote working policies of companies are complemented with the flexible nature of cloud calling. Employees require a system/phone with working internet connection and an in-house app to perform their duty.
Easy to install & highly scalable
The biggest advantage of cloud telephony is the minimal infrastructural changes required to install the latest high-end cloud calling solution. Additionally, the cloud infrastructure for communication can be scaled up to handle large workloads as your business grows. This highly scalable nature of cloud telephony contributes to the overall efficiency of an organization’s growth in the industry.
Boosts productivity
If you’re looking to implement Cloud telephony for your business, you can be assured of increased workplace productivity with a streamlined communication automation process. Manage and monitor all your inbound and outbound communications with centralized, secure remote access and high-performance tools to make B2B & B2C communication easier. Reduced cots, increased efficiency and overall productivity guaranteed.
Custom cloud calling solutions
Cloud telephony is a flexible, secure and highly-scalable communication solution for businesses handling large call volumes, or wishing to automate their communication processes. With integrated technologies, you can make the most of a profitable cloud calling solution tailored to your business requirements.
Applications of Cloud telephony
Cloud telephony is increasingly adopted by leading businesses and industry sectors for transparent, customizable and efficient business processes.
- Banking & finance
- Transportation & logistics
- Telecommunications
- Hospitality & travel
- Human resources
- Payments processing
- Advertising & marketing
- E-commerce
- Economical teleworking
- BPO
Get your custom cloud calling solution, tailored to the demands of your growing business from iKontel.
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