Customer is the king when it comes to ecommerce. And to win customers ecommerce companies need to offer seamless communication, because that is the bottom line.
Imagine a customer frantically trying to reach out to you to know the order status, and the call is not through. Again the customer trying to chat but no luck. How does it feel? We are not denying that companies have all form of communication to facilitate the customers’ queries but looking at the current communication eco system, e-commerce industry lacks a hybrid communication solution. This is where ecommerce voicebot does the wonder.
It helps e-commerce companies in automating their customer support operations and provide a better personalized customer experience. Voicebots can provide numerous benefits in the ecommerce industry.
Here are some of the top benefits you can achieve:
· Save at least 50% of your operational cost: Voicebots replace human agents and interact with customers. Also deals with outbound and inbound call. Speaks 20 odd Indian languages. Hence saves huge money.
· Enhance Customer Experience: Voicebots offers better interactive & conversational experience for customers, mimicking a natural conversation. They can understand and respond to customer queries, provide personalized recommendations, and offer support throughout the shopping process.
· Improved Customer Engagement: By leveraging voicebots, ecommerce platforms can engage customers in real-time conversations, allowing them to ask questions, seek guidance, or get product information effortlessly. This in result improves the customer engagement.
· Streamline Shopping Process: Voicebots simplify the shopping process by enabling customers to place orders, make payments, and track shipments using voice commands. This makes the shopping experience more convenient and efficient.
· Personalized Recommendations: Voicebots can leverage artificial intelligence algorithms to analyze customer preferences, purchase history, and browsing behaviour. Based on this information, they can provide personalized product recommendations, helping customers discover relevant items and boosting cross-selling and upselling opportunities.
· 24/7 Customer Support: Voicebots can provide round-the-clock customer support, addressing common queries, handling order-related issues, and providing basic product information at any time. This reduces the workload on customer service teams.
· Data Collection and Insights: Voicebot interactions can generate valuable data about customer preferences, frequently asked questions, and buying patterns. Businesses can analyze this data to gain insights into customer behaviour, identify trends, and refine their marketing strategies and product offerings accordingly.
7 use cases, where ecommerce voicebot can flourish your business
1. Let your customer find the product in a ziffy: In today’s fast moving world, customer want their products in short time. Exploring your website and finding the right product takes time. Voicebot does the same job in seconds.
2. Help your customer to avail offer/cashback/point: Be it festive time or year-end sale, customers love to redeem their points or avail the offer. Voicebot seamlessly give the offer details and redeem points
3. Order tracking and delivery time: At times customers wants to get their order delivered in a specific time. Voice bot can help your customer to do that.
4. Order cancellation and refund: Customer can effortlessly speak to voicebot and saying that,
5. Payment collections: Voicebot can help you to collect payment.
6. Feedback: Voicebot is equally efficient when it comes to collect feedback. It can take the feedback and you get insights on customer’s requirement or complains.
7. Customized product delivery: Example
In a nutshell, voicebots can help ecommerce industry in meaningful ways; more personalized, convenient, and interactive shopping experience while improving operational efficiency and customer satisfaction.
With improvement in voicebot, now ecommerce sector can explore additional innovative applications and leverage its capabilities to gain a competitive edge, boost operational efficiency and deliver exceptional customer experiences.
If you would like to implement ecommerce voice bot for your business, let iKonTel help you with voicebot products and solutions.