Terms & Conditions


HEREBY, these are our terms of use. We provide access to our services subject to the terms

of this Agreement. To be eligible to use our services you must review and abide by the

terms of this Agreement.


In terms of the Information Technology Act, 2000, this document is an electronic record.

Being generated by a computer system it does not require any physical or digital signatures.

The expressions “We”, “Us”, “Our”, “Website” shall mean IKONTEL Solutions Private Limited

or its affiliates or agents. The Company is engaged in the business of information and

technology services and is the owner of indigenously developed software and original

business methods related to virtual and/or cloud communication services. The Company

uses original software and business methods to provide IT solutions related to cloud

communication products. These terms and conditions (“Terms of Use”) apply to your use of

this Website. By accessing or otherwise using the site You agree to be bound by these Terms

of Use. Any membership accounts You may create by registration on this Website and/or

purchase or avail any product or service available through this Website are governed by

these Terms of Use. We reserve the sole discretion of updating these Terms of Use from

time to time without prior notice.

2. User Registration

A “Customer” is anyone who purchases IKONTEL products or services. When a Customer

purchases retail products or services for use by others, those individuals also may be

considered Customers for purposes of this Policy.


A “User” is anyone who visits our websites.

Personal Information

Users who are competent to contract under the Indian Contract Act, 1872, are eligible to

register themselves as members on this Website and can avail our Services. Persons who

are competent to contract would mean and include every person who, (i) has completed 18

years of age (as per The Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not

disqualified from contracting by any law for the time being in force in India. You would be

required to sign up on the Website by providing certain personal details such as name, e-

mail address, telephone number, relationship status and mailing address. You agree to

provide true, accurate, current and complete information about yourself as prompted by

the registration form. If you provide information that is untrue, inaccurate, not current or

incomplete, or We have reasonable grounds to suspect that you have provided such

information, then the Website may (in addition to any other rights or remedies available to

us) refuse registration, suspend access to all current or future use of the Website and the

services (or any portion thereof) permanently. When you sign up on this Website, your

personal information will be registered automatically in our database which will be

maintained and used by the Website in accordance with the Privacy Policy. For registration

purposes, the User shall submit identification documents as proof of their personal as well

as business identity, as regulated by the Department of Telecommunications, Govt. of India.

The documents MUST be submitted for approval within 7 days of the activation of services.

Failure to provide these documents within the stipulated timeline will lead to suspension of

services to the account. In case the documents are still not submitted within 30 days from

the date of suspension, the account will be terminated and the display number will be

released back to Our telecom partner. In such an event, We will not be liable to offer any

refund, either in full or in part, to the User.

3. Termination

You may deactivate your membership account at any time and We reserve all rights to deny

access and to suspend or terminate your access to the Website without providing prior

notice, for any reason, including violation of any of these Terms of Use by You. In case of

termination/ abeyance /suspension of the User’s account/ services due to non-payment or

non-renewal of services, or depletion of coins from the User’s accounts, then We will not be

held liable for the same and Our obligations will not extend to those instances.

4. Plans

Pre-Paid Plans: The User has the option to renew Services at any period after the expiry of

the initial term period, but not exceeding a period after two-months as follows: During the

period after expiry of the term for one month the User shall have the option to renew the

complete Services with the previous number and the service plan, provided the display

number is still available with Us During the period after expiry of the term and beyond the

one month mark before the expiry of two-months the User shall have the option to renew

services to the prior number - without a guarantee of the previous service plan. The

previous service plan will be re-instated if available - but We do not guarantee the

availability of the same number or plan. Post Paid Plan: This plan shall commence and

remain in force from till either the User or We terminate this plan for any reason; or, for no

reason by giving 30 days prior written notice to the other party. The termination of this plan

shall be without prejudice to any action or remedy of the User or Us arising prior to the date

of termination.

5. Privacy Guidelines

For the purposes of User registration, You will be required to choose a password and You

shall provide accurate information while creating your account on Our Website. You are

responsible for maintaining the confidentiality of your password. We reserve all rights to

access, share, communicate, convey, and disseminate some or all of the customer-specific

information to the extent it is permissible under the applicable laws in India, in order to

provide better services to the Users. We store and protect your personal information

including sensitive financial information, if collected, by employing adequate and reasonable

security measures in accordance with Information Technology Act, 2000 and the Rules


6. Use of Content

A variety of information, text, graphics, data and other materials (“Content”) is available on

the Website. The Content available on the Website shall be used solely for your non-

commercial use and/or to benefit from the products, services intimated on the Website. No

right, title or interest in any Content is transferred to you, whether as a result of

downloading or reproducing such Content or otherwise. The Website reserves complete

ownership, title and full intellectual property rights in all Content uploaded by Us. Except as

expressly authorized by this Terms of Use, you may not use, alter, copy, distribute, transmit,

or derive another work from any Content obtained from the Website or the service.

Complete ownership, title and full intellectual property rights in all works/content uploaded

by any user on the website belongs to such User. The Website grants you a nonexclusive,

non transferable, revocable, limited license to view the Content retrieved from the Website

only for your personal, noncommercial use, provided that you do not remove or obscure

any copyright notice, trademark notice, or other proprietary rights notices displayed on or in

conjunction with the Content. You may not use any Content available via the Website in any

other manner or for any purpose without the prior written permission of the Website. All

rights not expressly granted in this Terms of Service are expressly reserved to Us. The

Website may at any time modify, discontinue, or suspend its operation of this Website, or

any part thereof, temporarily or permanently, without notice to you.

7. Scope of Work

The scope of work includes providing cloud communication services for the User’s business

requirements including Inbound & Outbound call solution system for providing support

services and IT solutions related to cloud communication products including but not limited

to “SuperReceptionist”, “SmartIVR”, and “Automated Voice Technology”.

8. Payment for Services

IKONTEL will raise an invoice and it will be automatically settled against the prepayment

deposit made by Customer in accordance with the Pricing and Bill Plan. Usage charges will

be ongoing and deducted from the minutes purchased by the Customer, at the

commencement of the Plan. The invoice(s) submitted by IKONTEL shall be subject to

inspection and verification by the User and any discrepancies therein shall be brought to the

notice of IKONTEL within 7 working days of receipt of the invoice(s). If necessary, IKONTEL

shall modify and provide an amended invoice(s) and

User will make the payments as per the modified invoice(s).

Services to the Customer shall be suspended if bills remain unpaid for more than 7 days

after the due date. The account shall get permanently closed, and all the associated

resources will get released after 30 days of non-payment or non-renewal from due date.

All kind of payments are to be made in favour of IKONTEL SOLUTIONS Pvt. Ltd. All tariffs,

octroi, or other kind of taxes are applicable at the prevailing rates varying from time to time.

If necessary, We shall modify and provide an amended invoice(s) and User will make the

payments as per the modified invoice(s). Taxes will be added as applicable.

9. Resolution and Escalation Matrix

We will strive to resolve any delay in Services delivery. User can write to Us at

info@ikontel.com for any query or concern. We will address this concern within 48 hours. To

ensure timely resolution when User escalates its concern, User must mention the ticket

number received from IKONTEL WEBSITE; and, a brief summary on why the resolution

provided so far has not been satisfactory. Certain issues, depending on their nature, would

require testing and observation over multiple days. This can increase the resolution time for

the User. However, We assure that Our team will be working on these issues diligently

throughout and will keep the User updated on the progress. We will address the User’s

concern within 24 working hours. If User is still not satisfied with the resolution provided by

Our management, User can write directly to Our leadership team. Any concerns raised here

will be addressed in two working hours and will require further 48 working hours for a

resolution. National holidays and non-working days are not considered in the timeline.

10. Exit Policy and Transfer of Ownership of the Display Number

In case the contract between Us and the User has expired and the User decides not to

renew the contract or extend services, We can, upon request, transfer the ownership of the

display number to the User. The following conditions will dictate this policy:

1. Only virtual mobile numbers shall be transferable.

2. The ownership of Landline/PSTN/Toll-Free numbers is not transferable.

3. We will charge a nominal fee of INR 1000 to assist with the transfer of ownership.

4. The User can choose to keep the services activated until the number porting process

is complete. In this case, User will be charged the rental and usage charges on pro-

rata basis.

In case the User decides to initiate the process on his/her own, We will terminate & release

the number from Our end and the User will have to contact the telecom operator directly to

obtain the ownership of the number. In this case, the User does not have to pay any fees to

Us for transfer of ownership.

11. Unavailability of Desired or Committed Display Number

We will try to amicably resolve such issue by proposing best alternatives as a replacement to

the desired number. No refund will be entertained if We do not find genuine interest on

part of the User to resolve the issue, however if the issue is not resolved within 30 days from

the date of payment, the User is entitled to 75% of amount paid, in addition to any charges

paid towards obtaining a vanity display number.

12. Refund Policy

1. In case, where We have failed to provide the services as per the agreement, we shall

be liable to refund for the said services.

2. We will only be liable to refund the part of services unused by the client.

3. Refund is subject to justifiable reasons for the said unused services.

4. In the absence of plausible cause, no refund claims will be entertained once service

acceptance is received from the user. Also, We will not be liable to refund the User in

cases of force majeure or outages where We do not have a control over the

resolution time, for eg. Outages at the end of our Telecom Partners, Cloud Partners,

Internet Services Providers or Internet Hackers.

13. Intellectual Property Rights

Customer acknowledges that IKONTEL owns and has the right to use all the Intellectual

Property Rights in our Services. IKONTEL is only granting a limited right to use Services in

accordance with this Agreement and are is granting Customer any Intellectual Property

Rights in the Services (including any new software, content, corrections or enhancements,

adaptations and additions made in relation to the Services).

Customer will not, at any time claim and/or apply for any right in and right to IKONTEL

Services and any new software, content, corrections or enhancements, adaptations and

additions in respect of our Services. Customer has agreed to assign to us all present and

future rights (including Intellectual Property Rights), title and interests, in, over and upon

any and all content, corrections or enhancements, adaptations and additions in relation to

our Services, in India or any part of the world. Customer also agrees that the rights assigned

to us by Customer are absolute, exclusive, perpetual and irrevocable. We will be entitled to

transfer the rights to any person and use it anywhere in the world without requiring any

interference or interruption from Customer.

14. Prohibited Use of the Website

In accessing any part of our Website, you agree:

1. not to use our Website in such a way that disrupts, interferes with or restricts the

use of our site by other Users;

2. not to reverse engineer, de-compile, copy or adapt any software or other code or

scripts forming part of our Website; and

3. not to change, modify, delete, interfere with or misuse data contained on our site

and entered by or relating to any third party user of our Website.

4. material contained in our site must not be reproduced or exploited for commercial

gain. All other rights are reserved and users must seek our permission before

making any other use of material contained in our Website.

5. not to use the Website and its solutions for purposes that are unlawful or prohibited

under law. The User acknowledges that the IT Solutions include the use of telephonic

resources and thereby are required to use them in compliance with applicable laws

and regulations of the Telecom Regulatory Authority of

6. India and the Department of Telecommunication.

7. not to use the Website in any manner that may damage, disable, overburden, or

impair the services of IKONTEL, telephonic numbers and servers, or the network(s)

connected to any User server

15. Communication

Your consent to receive communications from us by way of e-mails, phone calls and SMS’s

with respect to your transactions on our Website. Users will be required to register their

valid phone numbers and e-mail addresses to facilitate such communication. We may also

use your e-mail address to send You updates, newsletters, changes to features of the

Service, and the like to provide You better Services.

16. Disclaimer of Warranties and Liability

The Website expressly disclaims all warranties of any kind, whether express or

implied, including, without limitation, any warranties in relation to materials posted

on the Website and are not intended to amount to advice on which reliance should

be placed without verification by the user. The Website disclaims all liability and

responsibility arising from any reliance placed on such materials on the Website, or

by anyone who may be informed of any of its contents.

No warranties are made that the Website will meet your requirements, or that

access to the Website will be uninterrupted, timely, secure, or error-free, or that

defects, if any, will be corrected. The Website makes no warranties as to the

accuracy, or reliability of any information provided through the Website.

17. Indemnity

You agree to indemnify, defend and hold harmless IKONTEL Solutions Private

Limited and its affiliates, agents, employees, directors, officers, agents, vendors

and suppliers from and against any liability, losses, claims, damages, demands,

investigations, inquiries, suits, costs and expenses (including legal fee and costs

incidental thereto) asserted against or incurred by IKONTEL Solutions Private

Limited that arise out of or otherwise relating to your use of the Website, including

without limitation any obligation to be performed by You pursuant to these Terms of

Use. Further, you agree to hold IKONTEL Solutions Private Limited harmless

against any claims made by any third party due to, or arising out of or otherwise

relating to your use of the Website, any claim arising out of damage caused to third

party by You, breach of these Terms of Use by You, or your violation of any rights

of another, including any intellectual property rights.

Notwithstanding anything to the contrary, Our entire liability towards You under

these Terms of Use or otherwise shall only be in connection with refund of the

money charged from You for any particular product or service, under which the

unlikely liability arises.

18. Limitation of Liability

The Website and its affiliates assume no responsibility for any consequence relating directly

or indirectly to any action or inaction taken based on the Content available on the Website.

You must evaluate, and bear all risks associated with, the use of any Content, including any

reliance on the accuracy, completeness, or usefulness of such Content. You specifically

acknowledge that the Website and its affiliates are not liable for any defamatory, offensive

or illegal conduct by the User or any third party. Additionally, in no event the Website will or

its affiliates be liable for any special, indirect, incidental, punitive, or consequential damages,

including, without limitation, any loss of use, loss of profits, loss of data, cost of

procurement of substitute products or services, or any other such damages, howsoever

caused, and on any theory of liability, whether for breach of contract, tort (including

negligence and strict liability), or otherwise resulting from the use of, or the inability to use

the Website or its Content; the cost of procurement of substitute services, provided by the

Website; unauthorized access to or alteration of your transmissions or data; the statement

or conduct of any third party on the Website; or any other matter relating to the Website.

These limitations will apply whether or not the Website has been advised of the possibility

of such damages and notwithstanding any failure of essential purpose of any limited


19. Disclaimer

The Website expressly disclaims all warranties of any kind, whether express or implied,

including, without limitation, any warranties in relation to materials posted on the Website

and are not intended to amount to advice on which reliance should be placed without

verification by the user. The Website disclaims all liability and responsibility arising from any

reliance placed on such materials on the Website, or by anyone who may be informed of

any of its contents. No warranties are made that the Website will meet your requirements,

or that access to the Website will be uninterrupted, timely, secure, or error-free, or that

defects, if any, will be corrected. The Website makes no warranties as to the accuracy, or

reliability of any information provided through the Website.

20. Waiver

Any failure on our part to exercise any provision or right under these Terms of Use, shall not

constitute a waiver by Us of that provision or right.

21. Governing Law and Dispute Resolution

The present Terms of Use shall be governed and construed in accordance with the laws of

India, without regard to its conflict of law provisions. All disputes shall be decided by single

arbitrator mutually appointed by both parties. In case the parties cannot mutually nominate

an arbitrator, the arbitrator’s appointment shall be governed in accordance with the

Arbitration and Conciliation Act 1996 or any statutory enactment thereof. Any arbitration

shall be confidential, and neither You nor We may disclose the existence, content or results

of any arbitration, except as may be required by law or for purposes of the arbitration

award; the award of which is binding on both parties. All administrative fees and expenses

of arbitration will be divided equally between You and Us. In all arbitrations, each party will

bear the expense of its own lawyers and preparation. The seat of arbitration shall be New

Delhi and all proceedings shall be conducted in English.

22. Contact Information

If you have any questions or concerns with respect to this Terms of Use or the Website or

any information contained on thereon, you may contact us by writing to us at


23. Force Majeure

Except for the obligation related to payment of Charges, neither party will be responsible for

any failure to perform or delay attributable in whole or in part to any cause beyond its

reasonable control, including but not limited to acts of God, government actions, war, civil

disturbance, insurrection, sabotage, shortage of energy, or equipment, disruption of

communication network/(s) or cloud storage facilities (hereinafter referred to as the “Force

Majeure Event”). Provided however, that if a Force Majeure Event occurs, the affected party

will, as soon as practicable:

(i) notify the other party of the happening of the Force Majeure Event and its impact on the

performance of the obligations of the affected party under this Agreement; and

(ii) use all reasonable efforts to resolve any issues resulting from the Force Majeure Event

and perform its obligations hereunder.